WEDDING PACKAGES - TERMS & CONDITIONSBy booking through AussieJax, you are accepting these terms and conditions. Should there be anything in here you do not agree with, please contact AussieJax directly and discuss with us before booking.Bookings, Deposits, Finance & Saving the Date•A deposit of 20% of your order total is required for booking for your event. Your event is not officially booked unless your payment has been received by AussieJax. This payment will be deducted from your final balance. This payment is non-refundable.•The outstanding balance is due no later than 2 weeks before the date of your event. Payment after this date could result in not having what your originally booked or nothing at all. With any late payment, AussieJax reserves the right to cancel the contract at any given time. Should this happen, the named person on the booking form will be notified.•If you would like to ‘Save your Date’ with AussieJax, a non-refundable deposit of £100 would be required. Saving your date with us will not be officially booked until AussieJax has received payment. The amount will be deducted from your final balance.•Once services are completed, all payments are final and non-refundable.Security/Damages Deposit•A refundable deposit will be required with the hiring of items from AussieJax. The refundable deposit will be need to paid 2 weeks before the date of your event. The amount needed will depend on your chosen package. This amount will be discussed at your consultation and will be sent in writing with your quote.•This deposit will be returned to you within 1 week (7 days) after your event on the safe return of all hired items. Any items lost, stolen or returned damaged, will have the cost equivalent deducted before it is returned to you. •Should the cost of lost, stolen or damaged items exceed the amount of the refundable deposit, an invoice will be sent to the named person on the booking for immediate payment.Hire Period•The hire period will begin from when AussieJax has completed the set up at your chosen venue until the day after your event.•For DIY options collections and returns will take place between 10AM – 4PM the day before your event and the day after your event.•Early collection or late returns will incur charges if not previously arranged with AussieJax when booking was placed.Responsibility•You agree to inform AussieJax of correct full addresses, times and dates. •The named person on the booking will be responsible for the following: 1) any changes made to a booking. 2) refundable deposits. 3) any extra charges incurred. 4) All hired items once collected from AussieJax or set up at your chosen venue by AussieJax until items are back in full possession of AussieJax. Delivery & Collections•Hired items will need to be returned or ready for collection from your chosen venue the day after the event.•A delivery charge will be required to cover the cost for travelling. This will be quoted based on where you chosen venue or delivery address is from where AussieJax is based in Southampton.•For DIY options, collections and returns will take place between 10AM – 4PM from where AussieJax is based in Southampton. Items can be collected the day before the event and the day after the event. These details will need to be confirmed before the event taking place. Any late returns will incur extra charges. A Penalties list can be given to you on request and will be relevant to what you have booked. Any charges occurred will be deducted from the refundable security/damages deposit. Cancellations & Amendments•In the event of a cancellation, your deposit is non-fundable and will be retained by AussieJax.•Should you need to change the date for your booking after deposits have been paid, AussieJax will endeavour to still provide all services originally booked for your new date. Should the new date not be available – the deposit will be retained by AussieJax.Photography / Videos•AussieJax reserves the right to take photographs / videos of our work. They will be used for marketing and on social media. If you do not wish for this to happen, then please discuss this before booking.Misc•Chair Covers are white spandex only. •The Sashes and table runners can be a colour of your choice from what is available through AussieJax. Your chosen colour will be on your booking form.•All flowers for the Bridal party are based on Ivory Rose only designs. The package prices also includes beadwork and ribbon in a colour of your choice. If your chosen floral designs costs more than the price allowances within your chosen package, there will be an extra cost for this to be paid by the named person on the booking.•Quantities of items are listed within the different packages. Additional quantities of design can be added to your chosen package at an additional cost.•All table designs can be of your design. It will be discussed at your consultation what design would be available to you within the price allowance within your chosen package. Any designs that exceed the price allowed within your chosen package, they will incur an additional cost.•The sashes included in the packages organza, although these can be upgraded to Taffeta at an additional cost. You can choose from colours available through AussieJax. •You can choose your table number stands from what is available through AussieJax.•Balloons in your chosen package will be 18’’ (approx) foil balloons filled with helium. You can choose the colours of balloons available through AussieJax along with shapes of Hearts, Round or Stars.•The candle cups are clear chunky glass holders and white tea light candles. •A quote will be sent out after a consultation. The date of your event will be held for you unless stated otherwise. If you have not replied to the quote in the stated time allowed on your quote, your date will no longer be held and be made available to others.•All items hired from AussieJax will remain the property of AussieJax based Southampton.Complaints•If you are not completely satisfied with any services provided by AussieJax, please contact AussieJax directly within 48hours.